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Have a question that isn't covered here? Need further assistance or information? Don't hesitate to get in touch with our dedicated customer support team. We're just a message away and always ready to assist you.

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Some of your Questions:

Welcome to our FAQ page! We've compiled answers to some of the most common questions our customers ask. If you don't find what you're looking for here, feel free to reach out to our customer support team for more information. Your satisfaction is our priority, and we're here to help you get the answers you need. Explore the questions below to learn more about C.O.M. & Lowell .

Order and Products:(5)

How can I place an order?
To place an order, visit our online sale page, than we redirect you to, add them to your cart, and complete the payment.
What payment methods do you accept?
We accept credit card, bank transfer, and online payment methods.
How does wholesale pricing work?
We offer discounted prices for orders placed in specified quantities. Contact us for details.
Do your products come in ground or whole bean options?
Yes, you can order our products either ground or as whole beans based on your preference.
Which regions do you deliver your products to?
We deliver nationwide within Türkiye. Visit for delivery areas.

Delivery and Returns:(5)

What is the delivery time?
Typically, your orders will be delivered within 3-5 business days. The delivery time may vary depending on your location.
What should I do if I encounter an issue with my order?
If you face any issues with your order, feel free to contact our customer support team.

Our Products:(5)

What coffee varieties do you offer?
We offer a variety of coffee types including filtered coffee, espresso, and Turkish coffee.
How do you determine your special blends?
Our expert team carefully blends different beans from various regions to create unique flavors.
How do you ensure the freshness of your coffee beans?
We grind and package our beans fresh upon order, ensuring their quality and freshness.
What is your approach to sustainability in coffee production?
We work towards sustainability by adhering to environmentally friendly practices and minimizing our impact.
Can you provide information about storage conditions?
Storing coffee beans in a cool, dry, and airtight place helps preserve their freshness.

Customer Service:(5)

When is your customer support line available?
Our customer support line is available every day of the week.
How can I submit my inquiries?
You can submit your inquiries using our contact form or by calling our customer support line.
Is creating an account mandatory?
Creating an account is not mandatory, but it enables you to track your orders more efficiently.
How can I subscribe to your email newsletter?
You can subscribe to our email newsletter by entering your email address in the subscribe section at the bottom of our homepage.
Where can I read customer reviews?
You can find customer reviews on the relevant section of our website.